Contact & Support
We're here to help. Reach out to our team for sales inquiries, technical support, or partnership opportunities.
We're here to help. Reach out to our team for sales inquiries, technical support, or partnership opportunities.
We're here to help with any questions
Having an issue with your HoneyTrap Pro™ appliance or HoneyCloud™ portal? Our support team is ready to help.
support@crosscountrycomm.comInterested in adding HoneyCloud™ to your MSP stack? Let's talk about pricing and deployment options.
support@crosscountrycomm.comWant to join our partner program or explore integration opportunities? We'd love to hear from you.
support@crosscountrycomm.comServing Northeast Texas and Southern Oklahoma since 2000
Cross Country Communications Corp.
402 Church Street
Sulphur Springs, TX 75482
United States
Phone: (903) 438-9104
Email: support@crosscountrycomm.com
Website: crosscountrycommunications.com
When you can reach us
Quick answers to common questions
SSH into your appliance and run sudo /opt/honeytrap/scripts/factory_reset.sh. This will restore the appliance to factory defaults while preserving your license. Contact support if you need a complete re-image.
First, verify the appliance has network connectivity and can reach the internet. Check that the heartbeat service is running with sudo systemctl status honeytrap-heartbeat. If issues persist, verify your CENTRAL_SERVER_URL and CENTRAL_API_KEY in /etc/honeytrap/config.env are correct.
Log into your HoneyCloud™ dashboard, go to Billing → Subscription, and select your desired tier. Changes take effect immediately and you'll be charged the prorated difference for the current billing period.
Yes! Full white-label branding is available on the Enterprise tier. This includes custom portal branding, your logo on reports, branded email alerts, and custom device labels. Contact our sales team to learn more.
HoneyCloud™ integrates with SentinelOne, CrowdStrike, Atera, ConnectWise, Datto RMM, Slack, FortiGate, UniFi, Splunk, and Elastic (via Syslog). API access is available on all paid tiers for custom integrations.