1. Definitions

2. Acceptance of Terms

2.1. By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

2.2. You represent and warrant that you have the legal authority to enter into this Agreement on behalf of the Subscriber entity you represent.

2.3. If you do not agree to these Terms, you must immediately cease all use of the Service and delete any associated accounts.

2.4. We reserve the right to modify these Terms at any time. Material changes will be communicated via email to the address associated with your account or through prominent notice on the Platform at least thirty (30) days prior to the changes taking effect. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

3. Description of Service

3.1. HoneyCloud^™ is a multi-tenant software-as-a-service platform designed for Managed Service Providers to centrally manage, monitor, and administer HoneyTrap Pro^™ security appliances deployed at End Customer locations.

3.2. The Service includes:

• Central dashboard for appliance management
• Real-time attack monitoring and alerting
• AI-powered threat analysis
• Reporting and compliance documentation
• Integration with third-party security and RMM tools
• White-label branding capabilities (tier dependent)
• Cross-site threat intelligence sharing (optional)

3.3. We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice.

4. Account Registration and Security

4.1. To use the Service, you must create an account by providing accurate, current, and complete information.

4.2. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized use
• Ensuring all Users comply with these Terms

4.3. We reserve the right to suspend or terminate accounts that violate these Terms or pose a security risk.

5. Subscription Plans and Fees

5.1. Subscription Tiers

Tier	Monthly Fee	Billing
Basic	FREE	Per appliance
Professional	$149	Per appliance/month
Enterprise	$299	Per appliance/month

5.2. Fees are billed monthly in advance. All fees are non-refundable except as expressly stated herein or required by law.

5.3. We may change our pricing upon thirty (30) days' notice. Price changes will apply to the next billing cycle following the notice period.

5.4. If payment fails, we may suspend access until payment is received. Accounts with payments more than thirty (30) days overdue may be terminated.

6. Appliance Terms

6.1. HoneyTrap Pro^™ appliances are sold separately from the Platform subscription. Hardware purchases are governed by separate terms provided at the time of purchase.

6.2. You are responsible for:

• Proper installation and configuration of Appliances
• Ensuring network connectivity to the Platform
• Physical security of the Appliances
• Obtaining necessary consents from End Customers

6.3. Appliances must be used only with authorized HoneyCloud^™ accounts. Tampering with or reverse-engineering Appliances is prohibited.

7. Acceptable Use Policy

7.1. You agree NOT to use the Service to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit malware, viruses, or harmful code
• Attempt to gain unauthorized access to systems
• Interfere with or disrupt the Service
• Use the Service for competitive analysis
• Resell or redistribute the Service without authorization
• Deploy Appliances without End Customer consent

7.2. We reserve the right to investigate violations and take appropriate action, including suspension or termination.

8. Security Disclaimer and Limitation of Security Liability

8.1 No Guarantee of Security

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT:

• No security product, including the Service and Appliances, can guarantee complete protection against all cyber threats, attacks, breaches, or unauthorized access
• The Service is designed to DETECT and ALERT, not to PREVENT security incidents
• Honeypot technology, by its nature, is a passive detection mechanism that operates after an attacker has already entered the network
• The effectiveness of the Service depends on many factors outside our control, including your network configuration, security practices, and the sophistication of attackers
• New and unknown attack vectors ("zero-day" attacks) may not be detected

8.2 Your Security Responsibilities

You acknowledge that you remain solely responsible for:

• Implementing comprehensive security measures beyond honeypot detection
• Maintaining firewalls, endpoint protection, access controls, and other security tools
• Responding appropriately and timely to alerts generated by the Service
• Training your personnel on security best practices
• Maintaining data backups and disaster recovery procedures
• Complying with applicable security regulations and standards
• Conducting regular security assessments independent of the Service
• Your End Customers' security posture and practices

8.3 No Liability for Security Incidents

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CROSS COUNTRY COMMUNICATIONS CORP. SHALL NOT BE LIABLE FOR ANY:

• Security breaches, cyberattacks, or unauthorized access to your systems or your End Customers' systems, regardless of whether the Service was in use at the time
• Data theft, data loss, data corruption, or unauthorized disclosure of data
• Ransomware attacks, malware infections, or other malicious software
• Business interruption, downtime, or operational disruption caused by security incidents
• Regulatory fines, penalties, or legal costs arising from security incidents
• Reputational harm or loss of business relationships
• Failure of the Service to detect any particular threat or attack
• Delayed, missed, or undelivered alerts
• False positives or false negatives in threat detection
• Actions taken or not taken in response to alerts from the Service

8.4 Assumption of Risk

By using the Service, you expressly assume all risks associated with cybersecurity threats and acknowledge that the Service is one component of a comprehensive security strategy, not a complete security solution. You agree that your decision to use the Service does not transfer any security risk or liability to Cross Country Communications Corp.

8.5 No Insurance Substitute

The Service is not a substitute for cybersecurity insurance. We strongly recommend that you maintain appropriate cyber liability insurance coverage regardless of your use of the Service.

8.6 Third-Party Integrations

The Service may integrate with third-party security tools, firewalls, RMM platforms, and EDR solutions. We are not responsible for the performance, availability, or security of any third-party products or services, and we make no warranties regarding their effectiveness in preventing or responding to security incidents.

9. Data Ownership and Rights

8.1. Your Data: You retain all ownership rights to data you upload or generate through the Service ("Subscriber Data"). You grant us a limited license to use Subscriber Data solely to provide the Service.

8.2. Threat Data: Threat Data collected by Appliances may be used by us in anonymized, aggregated form to improve the Service and contribute to collective threat intelligence (subject to your opt-in consent).

8.3. Feedback: Any suggestions, ideas, or feedback you provide may be used by us without obligation or compensation.

10. Threat Intelligence Sharing

9.1. The Platform offers optional threat intelligence sharing that allows anonymized threat data to be shared among participants.

9.2. Participation is voluntary and can be enabled or disabled in your account settings.

9.3. Shared data never includes identifying information about you or your End Customers.

9.4. By enabling threat sharing, you acknowledge that anonymized attack data may be visible to other platform participants.

11. Intellectual Property

10.1. The Service, including all software, documentation, trademarks, and content, is owned by Cross Country Communications Corp. and protected by intellectual property laws.

10.2. These Terms grant you a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes during the subscription term.

10.3. You may not copy, modify, distribute, sell, or lease any part of the Service, nor reverse engineer or attempt to extract source code.

12. Confidentiality

11.1. Each party agrees to protect the other's Confidential Information with the same degree of care it uses to protect its own confidential information.

11.2. Confidential Information does not include information that: (a) is or becomes publicly available; (b) was known prior to disclosure; (c) is independently developed; or (d) is rightfully obtained from a third party.

13. Warranties and Disclaimers

12.1. We warrant that the Service will perform substantially as described in the documentation.

12.2. EXCEPT AS EXPRESSLY PROVIDED, THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12.3. We do not warrant that the Service will be uninterrupted, error-free, or completely secure. No security product can guarantee protection against all threats.

14. Limitation of Liability

14.2. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THIS AGREEMENT, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, SHALL NOT EXCEED THE LESSER OF: (A) THE AMOUNTS ACTUALLY PAID BY YOU TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE THOUSAND DOLLARS ($1,000 USD).

14.3. THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF:

• The theory of liability (contract, tort, negligence, strict liability, or otherwise)
• Whether WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES
• Whether any limited remedy fails of its essential purpose
• The form of action (whether in an individual action, class action, or representative action)

14.4. YOU ACKNOWLEDGE THAT THE FEES CHARGED REFLECT THE ALLOCATION OF RISK SET FORTH IN THIS AGREEMENT AND THAT WE WOULD NOT ENTER INTO THIS AGREEMENT WITHOUT THESE LIMITATIONS ON LIABILITY.

14.5. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

15. Indemnification

15.1. You agree to indemnify, defend, and hold harmless Cross Country Communications Corp. and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising from or related to:

• Your use or misuse of the Service or Appliances
• Your violation of these Terms
• Your violation of any third-party rights
• Your End Customers' use of Appliances or the Service
• Any security breach, cyberattack, or data loss affecting your systems or your End Customers' systems
• Any claims by your End Customers related to security incidents
• Your failure to respond appropriately to security alerts
• Your failure to maintain adequate security measures beyond the Service
• Any regulatory investigation or enforcement action related to your security practices
• Any claim that your use of the Service infringes third-party rights

15.2. This indemnification obligation shall survive the termination or expiration of this Agreement.

16. Term and Termination

16.1. This Agreement begins when you create an account and continues until terminated.

16.2. You may terminate at any time by canceling your subscription through the Platform.

16.3. We may terminate or suspend your access immediately if you breach these Terms or for any reason with thirty (30) days' notice.

16.4. Upon termination:

• Your access to the Service will cease
• You must stop using all Appliances with the Platform
• We will delete your data in accordance with our Privacy Policy
• Accrued obligations and rights survive termination

17. Dispute Resolution

17.1. Informal Resolution: Before filing any formal dispute, you agree to contact us at legal@honeycloud.co to attempt informal resolution.

17.2. Arbitration: Any dispute not resolved informally shall be settled by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Hopkins County, Texas.

17.3. Class Action Waiver: You agree to resolve disputes on an individual basis and waive any right to participate in class actions.

17.4. Exceptions: Either party may seek injunctive relief in court to protect intellectual property rights.

18. Governing Law

18.1. This Agreement shall be governed by the laws of the State of Texas, without regard to conflict of law principles.

18.2. Any legal action not subject to arbitration shall be brought exclusively in the state or federal courts located in Hopkins County, Texas.

19. General Provisions

19.1. Entire Agreement: This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements.

19.2. Severability: If any provision is found unenforceable, the remaining provisions shall continue in full force.

19.3. Waiver: Failure to enforce any right shall not constitute a waiver of that right.

19.4. Assignment: You may not assign this Agreement without our written consent. We may assign freely in connection with a merger or acquisition.

19.5. Force Majeure: Neither party shall be liable for delays caused by circumstances beyond reasonable control.

19.6. Notices: Notices to you will be sent to your account email. Notices to us should be sent to legal@honeycloud.co.

19.7. Independent Contractors: The parties are independent contractors. Nothing creates a partnership, joint venture, or employment relationship.

19.8. Survival: Sections 8 (Security Disclaimer), 9 (Data Ownership), 12 (Confidentiality), 13 (Warranties and Disclaimers), 14 (Limitation of Liability), 15 (Indemnification), 17 (Dispute Resolution), 18 (Governing Law), and this Section 19 shall survive any termination or expiration of this Agreement.

20. Contact Information

For questions about these Terms of Service, please contact us:

Cross Country Communications Corp.
402 Church Street
Sulphur Springs, TX 75482
United States

Email: legal@honeycloud.co
Phone: (903) 438-9104
Website: www.honeycloud.co